Shipping And Return Policy

How do you ship your orders?

We deliver most of our orders through courier partner Shiprocket. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

Do you ship to international locations?

We currently ship only within India and do not ship to any international location.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.Explosivewhey.com. Online tracking usually goes live within 24-48 business hours post shipping.

How long do you take to dispatch an order?

We strive to dispatch your order as soon as possible. At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

What are the shipping charges?

The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details. Please read the product details column before placing an order.

Cancellations & Modifications

What is your Cancellation Policy?

If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline at 8698699393 for further support.

Can I modify the shipping address of my order after it has been placed?

Get in touch with our Customer Helpline at 8698699393 for any help with your shipping address.

How do I cancel my Order?

Under your profile, go to ‘My Orders’ and click on Cancel.

I just cancelled my order. When will I receive my refund?

Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.

Returns & Refunds

What is the general return policy?

Food products are not returnable.

What should I do if I receive a damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at 8698699393 or call us within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, store credit or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

I need to return an item, how do I arrange for a pick-up?

You can either write us at [email protected] or call at 8698699393 from Monday to Saturday, 10 AM to 7 PM to initiate a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund: Store credit – If you choose this option, the amount will be added to your account and can be used with your next purchase. Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, we will complete the cancellation and initiate the refund, depending on your preference.
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