General
For any further questions, visit the FAQ Page.
Why should I switch to Explosive Whey?
Explosive Whey is created by the champions for the champions. As a home-grown brand tailored for athletes, we prioritize quality and clean nutrition. With Informed Sport certification for athlete range, all our products are formulated for best results and tested for banned substances. Along with the promise of uncompromising quality, all our products are sugar-free, and gum-thickeners free, making it an ideal choice for athletes or fitness enthusiasts seeking reliable, effective, and clean nutrition. So what are you waiting for?
What is Informed Sport Certification?
Informed-Sport Certification is a global leader in sports nutrition banned-substance testing. It ensures that products have been tested for banned substances, contaminants, and impurities, providing athletes and consumers with confidence in the safety and reliability of the products they consume. For more information visit: https://sport.wetestyoutrust.com/informed-sport-certification-process-guide
Do you ship outside India?
Currently, we do not ship outside India. Any changes in international shipping will be updated on our website.
Also, we have partnered with some of the leading international sports teams and franchises. For international partnership requests contact us at contact@explosivewhey.com.
Shipping
How do you ship your orders?
We deliver most of our orders through our courier partner. Please note that we only offer local supply at the moment.
How much time does it take for an order to be delivered?
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. ground-shipped orders are delivered to you between 5-7 business days post-dispatch. deliveries to very remote locations such as the north-east may take up to 7 business days or longer, depending on the location’s geographical constraints.
How can I track my order?
As soon as we ship your order, you receive an E-mail Notification and WhatsApp with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner of our website www.explosivewhey.com. Online tracking usually goes live within 24-48 business hours post shipping.
Return and Refund
What is the general return policy?
Food products are not returnable.
What should I do if I receive a damaged item, the wrong product, or missing units in my order?
If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging and products received to our email ID contact@explosivewhey.com or call us at 1800-210-6030 within 2 days of receipt of the product. Once the product is received, we will arrange a reverse pickup for the product and then issue a full refund. Please note that replacements are subject to the availability of the particular product.
I need to return an item, how do I arrange for a pick-up?
You can either write to us at contact@explosivewhey.com or call us on 1800-210-6030 from Monday to Saturday, 10 am to 6 pm to initiate a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Speed Post Courier service and share tracking details and we will return the courier cost.
Couldn't find what you're looking for?
For any further enquiries feel free to contact us on contact@explosivewhey.com