Shipping and Return
Shipping and Returns
How do you ship your orders?
We deliver most of our orders through our courier partner. Please note that we only offer local supply at the moment.
Do you ship to international locations?
We currently ship only within India and do not ship to any international location.
How much time does it take for an order to be delivered?
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. ground-shipped orders are delivered to you between 5-7 business days post-dispatch. deliveries to very remote locations such as the north-east may take up to 7 business days or longer, depending on the location’s geographical constraints.
How can I track my order?
As soon as we ship your order, you receive an E-mail Notification and WhatsApp with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner of our website www.explosivewhey.com. Online tracking usually goes live within 24-48 business hours post shipping.
Do you offer Free Shipping?
The shipping charges may apply to a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details. Please read the product details column before placing an order.
Return and Refund Policy
What is the general return policy?
Food products are not returnable.
What should I do if I receive a damaged item, the wrong product, or missing units in my order?
If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging and products received to our email ID contact@explosivewhey.com or call us at 1800-210-6030 within 2 days of receipt of the product. Once the product is received, we will arrange a reverse pickup for the product. Once the product is received we will dispatch a fresh product to the same shipping address. We do not charge for return on damaged goods. Please note that replacements are subject to the availability of the particular product.
I need to return an item, how do I arrange for a pick-up?
You can either write to us at contact@explosivewhey.com or call us on 1800-210-6030 from Monday to Saturday, 10 am to 6 pm. We will initiate the return from our end within 7 days from the delivery date. After 7 days, the customer will have to send the order back to the facility.
In case, the pick-up cannot be arranged by us, you can return the item through Speed Post Courier Service, share tracking details and we will return the courier cost.
How will I receive the refund post-cancellation of the order?
Once we receive the product at our address, the amount will be refunded back to the payment mode/account that was originally used to make the transaction.
